GAESTOPAS’ QUALITY POLICY

GAESTOPAS is a marketing company for small, low voltage, industrial electrical supplies. As the Management is aware of the current circumstances that surround us, such as technological innovations, lower prices, more demanding international markets and customers, it requires us to respond to these demands by permanently adapting ourselves to the environment and continuously offering the best products and services to satisfy the needs and expectations of our current customers and possible potential customers, with the objective of guaranteeing the future of our Company.
We consider our Quality Policy to be “The road designed to reach our objectives”.
In order to achieve this aim, the Quality Policy we have defined is as follows:

• Comply with customers' requirements and as well as legal and regulation requirements.
• To ensure that the services we carry out satisfy our customers’ expectations.
• To maintain continuous improvement of the image and reputation of the company as regards the quality of service.
• To achieve the objectives set out as regards quality, and to improve them.
• The continuous improvement of processes by searching for the maximum efficiency and optimising the resources used.
• To continuously guarantee the health and safety of the workers in all aspects related to their work.
• Involving staff in achieving company's goals.

Signed: José Luis González
General Manager
2011-01-31

EVALUATION OF THE LEVEL OF SATISFACTION BY THE CUSTOMER